Support

Help for your Fyll account.

Contact

Email Fyll support

Send support requests to hello@fyllapp.com. We review support email on business days and aim to reply within 2 business days.

Support URL: https://www.fyllapp.com/support
Operator: MPTEE UNIGROUP DISTRIBUTION LLC
Emergency note: Fyll does not provide emergency, medical, diagnosis, or treatment support.

Account access

Sign-in trouble, password resets, profile settings, account deletion, or data export questions.

Meal logging

Photo analysis, edited nutrition estimates, missing meals, beverages, reflections, or Phine chat history.

Subscriptions

Base or Premium access, restore purchases, cancellation questions, and app-store billing receipts.

Privacy

Questions about meal photos, health context, Apple Health permissions, data deletion, or how Fyll uses service providers.

Billing

Subscriptions, cancellation, and restore

Fyll subscriptions are managed through the app store account used for purchase. Fyll cannot cancel an Apple App Store or Google Play subscription for you.

Cancel a subscription

Manage or cancel your subscription in your App Store or Google Play account settings. Cancellation stops future renewal; access may continue through the paid period already purchased.

Apple cancellation instructions Google Play cancellation instructions

Restore purchases

If your paid access is missing after reinstalling, switching devices, or signing back in, use the restore purchases option in the app. Contact us if access still does not appear.

Refunds and billing disputes

Refunds and billing disputes are handled by the app store where the purchase was made. Email us if you need help identifying the account or subscription status.

Request a refund from Apple Request a refund from Google Play

Privacy and terms

Your data and policies

Fyll stores personal meal, reflection, and optional health-context data to run the app. You can review the full policies here.

Privacy PolicyHow Fyll collects, uses, protects, exports, and deletes data.Terms of ServiceSubscription terms, AI estimate limits, account rules, and app-store terms.TrustPlain-language commitments about privacy, AI estimates, and Phine.

Account and data

Deletion, export, and privacy requests

You can contact us about account deletion, data export, correction, privacy choices, or questions about retained data.

Delete your account

Use the account deletion option in Fyll settings where available. If you cannot access your account, email hello@fyllapp.com from the email address associated with your account.

Export or access your data

Fyll supports account export for core account, profile, meal, reflection, reward, and summary data. Email us if you need help finding or using export tools.

Security or privacy concern

For privacy or security concerns involving your Fyll account, meal photos, health context, or subscription status, include "privacy" or "security" in the subject line.

Before you write

What to include

A little context helps us answer faster without asking you to repeat the same details.

The email address on your Fyll account, if different from the one you use to contact us.
Your device type, operating system version, and Fyll app version if the issue is technical.
A short description of what happened and the steps you tried before contacting us.
Screenshots if they help explain the issue, with any sensitive information removed if you prefer.

Health and safety boundary

Fyll provides nutrition estimates and food-pattern observations for educational use. It is not a medical device and does not provide diagnosis, treatment, dietary prescriptions, or emergency support. If you may be experiencing a medical emergency, contact local emergency services immediately.